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Frequently Asked Questions

Select a category below to view answers to our frequently asked questions.

Making a Conference Call
Dial-in Numbers & Charges
Technical Questions
  • How do I make a conference call?

    Using our service is extremely easy. If you don't already have a PIN, simply click here to get one.

    Share your PIN (Participant PIN if you have one) with your call participants and give them the relevant dial-in number (you can see the full list of numbers available on our Numbers page). Don't forget to let everyone know the date and time you're expecting them to dial in – to make this easy, send your participants a meeting invite.

    At the given time and date, everyone should dial into the call and enter the PIN when prompted (if you have a Chairperson PIN, remember to use it to start the call). Once connected, you will all be placed into the same conference call.

  • Is there a time limit for my call?

    No, there is no limit to the duration of a conference call. However, we will automatically disconnect any conference lasting over 8 hours in case some participants forgot to put the phone down!

  • Do I need to book my call in advance?

    We only ask you to book your conference with us if you're expecting more than 100 callers.

  • What's My Powwownow, where do I get my login details and how can I reset my password?

    My Powwownow is your personal account area where you can access recordings, change your call settings, manage users and much more. Click here to log in.

    Your username for My Powwownow is the email address you used to register with. Your password would have been emailed to you in your original registration email.

    If you have forgotten your password or wish to reset it, please click here and follow the on-screen instructions. Well send you an email with a link to help you reset your password. If you do not receive this email, please check your junk folder.

Contact Customer Services

Hopefully we've been able to answer your question on this page but if not,
our friendly customer service team is available Monday - Friday 08:00 – 18:00 (UK time).
We are closed on weekends and UK Public Holidays.
Call us
UK: 0203 398 0398
Belgium: 070 35 47 54
Germany: 089 21 093 886
France: 01 70 99 31 01
USA: +1 855 261 1288
Netherlands: 020 808 03 53
All other countries: +44 (0) 203 398 0398
Or email us by clicking the ‘Contact Us’ button below