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Terms and Conditions

Powwownow general terms and conditions

Please read these General Terms and Conditions and any applicable Additional Terms and Conditions carefully before using our Website and/or any Powwownow Services.
1.
Introduction

1.1. We are Via-Vox Limited, a limited company registered in England (company number 04646978) trading under the name 'Powwownow' (Powwownow or we or us or our). Our business is based in England and our registered office is at Vectra House, 36 Paradise Road, Richmond, Surrey, TW9 1SE. Our VAT registration number is 813 0934 52.

1.2 We are a telecommunications company and a leading provider of conference call services. Our Website is provided for the benefit of customers interested in or Registered and/or subscribed to use our Services (as applicable). We administer the Website from England and through our service providers who may or may not be based in England.

1.3 - These general terms and conditions (General Terms and Conditions) set out our commitment to you (you or your) and your commitment to us in respect of your use of this Website and/or the Services that we provide (as applicable). Each of the Services set out below are governed by: (i) these General Terms and Conditions; (ii) and the additional terms and conditions that apply in respect of each particular Service (Additional Terms and Conditions). A hyperlink to the Additional Terms and Conditions applicable to each Service is set out below.

- Powwownow Service (please click here to see the Additional Terms and Conditions that apply to this Service)

- Powwownow Plus Service (please click here to see the Additional Terms and Conditions that apply to this service)

- Powwownow Premium Service (please click here to see the Additional Terms and Conditions that apply to this Service)

- Powwownow Engage Service (please click here to see the Additional Terms and Conditions that apply to this Service)

- Powwownow Video Conferencing Service (please click here to see the Additional Terms and Conditions that apply to this Service)

- Powwownow iMEET Service (please click here to see the Additional Terms and Conditions that apply to this Service)

1.4 We also offer an additional web conferencing Service. This Service is not a standalone Service, and may only be used in conjunction with the Powwownow Service or Premium Service. Please see Paragraph 4 for more information.

1.5 Nothing in any Additional Terms and Conditions will increase our legal liability or change your relationship with us (unless we expressly state, in the Additional Terms and Conditions, our intention to modify the terms of these General Terms and Conditions).

1.6 If there is any contradiction between the provisions of any applicable Additional Terms and Conditions and these General Terms and Conditions, then the Additional Terms and Conditions shall take precedence only in relation to the particular Service to which they specifically apply.

1.7 These General Terms and Conditions, together with any applicable Additional Terms and Conditions (together, the Terms) form a legally binding agreement between you and us in relation to the use of the Services. By using this Website, any Services, Registering and/or subscribing to use any Services, or by clicking a box that states that you accept and/or agree to these General Terms and Conditions, you signify your agreement to these Terms. If you do not agree to these Terms, you are not permitted to use this Website and/or any Services. It is therefore important that you take the time to read them carefully.

1.8 We may change these General Terms and Conditions and/or any of the Additional Terms and Conditions at any time without notice. We publish the current version of our General Terms and Conditions and our Additional Terms and Conditions on our Website.

2.
Definitions

In these Terms:

2.1 Unless the context otherwise requires, the following definitions apply:

- 'Additional Terms and Conditions' has the meaning given to that term in paragraph 1.

- 'Administrator' has the meaning given to that term in paragraph 3.2;

- 'General Terms and Conditions' has the meaning given to that term in paragraph 1.3;

- 'Network Operator Call Charges' means the price charged to the caller by the network operator;

- 'Participant' has the meaning given to that term in paragraph 7.3;

- 'PIN' means any personal identification number that we give to you in connection with your use of the Services;

- 'Powwownow' or 'we' or 'us' or 'our' have the meaning given to those terms in paragraph 1.1;

- 'Powwownow Call Charges' has the meaning given to that term in paragraph 4.5;

- 'Privacy Policy' means our privacy policy which is available to view at www.powwownow.co.uk/Privacy

- 'Prohibited Purpose' shall have the meaning given to that term in Paragraph 7.4;

- 'Registration' or 'Registering' have the meaning given to those terms in paragraph 3.1;

- 'Services' means (i) the 'Powwownow Service'; (ii) the 'Powwownow Premium Service' conference call services (as each more fully described in the Additional Terms and Conditions applicable to each Service (please click on the hyperlinks at Paragraph 1.3 for more information)); and (iv) the additional web conferencing service (as more fully described at paragraph 4), and 'Service' means any one of them;

- 'Software' has the meaning given to that term in paragraph 4.1;

- 'Terms' has the meaning given to that term in paragraph 1.7;

- 'Website' means our Website found at http://www.powwownow.co.uk; and

- 'you' and 'your' have the meaning given to those terms in paragraph 1.3;

2.2 Words importing the singular shall include the plural and vice versa, words importing a gender shall include all genders and words importing persons shall include bodies corporate, unincorporated associations and partnerships;

2.3 Any reference to a statute, statutory provision or subordinate legislation is a reference to such legislation as amended and in force from time to time and to any legislation which re-enacts or consolidates (with or without modification) any such legislation;

2.4 References to Paragraphs are (unless expressly stated otherwise) references to Paragraphs of these General Terms and Conditions; and

2.5 Headings are included for ease of reference only and shall not affect the interpretation or construction of these Terms.

3.
Registration, accepting these Terms and our contract with you

3.1 You can browse this Website without registering, but if you wish to use any of our Services then you will need to register with us by completing the registration process applicable to the relevant Service(s) (Registration). The Registration process applicable to each Service that we provide is explained more fully in the specific Additional Terms and Conditions applicable to each Service.

3.2 You may be required to provide information about yourself (such as identification or contact details, for example an email address), or as part of your ongoing use of the Services. You warrant and represent to us that the details you provide to us during your Registration with us are accurate, complete and up-to-date. We will hold and treat such information in accordance with the terms of our Privacy Policy. If you or your Participants use a mobile telephone to access a Service, we may send occasional SMS messages. You may opt out of this service by contacting us at the address or telephone number shown in Paragraph 25.

3.3 You agree to immediately notify us of any changes to the information that you provided to us during the Registration process and to ensure that your contact information is accurate and is kept up to date.

3.4 You will be asked during the applicable Registration process to confirm that you accept and agree to be bound by these Terms. You may not use the Services if you do not accept these Terms and your use of any of our Services is deemed for all purposes to be acceptance of these Terms by you and you acknowledge and agree that we will treat your use of the Services as acceptance of these Terms from the point that you commence using the Services onwards.

3.5 By applying to Register with us as a Registered user of the Website and/or entering into an agreement for us to provide Services to you, you undertake, represent and warrant to us that: (i) you have the capacity to understand, accept and comply with these terms and conditions; (ii) where you are acting on behalf of a business, you are authorised to act on behalf of that business for the purposes of registration, procurement and subsequent use of our Services; and (iii) you are eighteen (18) years of age or older.

3.6 You may not use the Services and may not accept these Terms if you (i) are a person barred from receiving the Services under the laws of the United Kingdom or other countries including the country in which you are resident or from which you are using or purporting to use the Services; or (ii) not of legal age in England to form a binding contract with us (18 years of age and older).

3.7 Our contract with you begins at the point specified in the Additional Terms and Conditions applicable to the Service that you are Registering to use.

3.8 Before you continue, you should print off or save a copy of these General Terms and Conditions (together with any applicable Additional Terms and Conditions) for your records.

4.
Additional Services: the web conferencing facility

4.1 We offer additional web conferencing Services that allow you to screen share and web conference when making conference calls using the Powwownow Service, the Premium Service or the iMeet Service (individually the 'Service' and collectively the 'Services'). To use these additional Services you don´t need to download any software, however if you wish to: (i) share your screen or have a Windows or Mac desktop App (as available) or; (ii) for use of iMeet on your desktop, smartphone or tablet; then you will need to download the software from our Website (i) for Powwownow Service or Premium Service at www.powwownow.co.uk/Web-Conferencing and (ii) for iMeet at imeet.powwownow.com/tools, at an iTunes store (IOS) or at PlayStore (Android).

4.2 Web conferencing is not a standalone Service, but an additional Service that you may use once you have Registered and entered into an agreement with us to use either the Powwownow Service, the Premium Service or the PWN-iMeet Service. If you have not Registered with us to use either of these Services, you will have to do so before you can use the web conferencing Service. If you have already Registered with us, you will need to confirm your email address and password. A user guide is available on our Website (at www.powwownow.co.uk/Web-Conferencing) that explains how you can download if needed and use the Service.

4.3 When you download, install and use the Powwownow screen sharing software, your use of the software and the Service will be governed by the terms and conditions of our end user software licence agreement, (a copy of which is available at www.yuuguu.com/user_license) for Powwownow Service and Premium Service or at Powwownow iMeet Service additional terms and conditions for iMeet Service) in addition to these Terms.

4.4 Before you download, install or in any way use the web conferencing software from our Website, please ensure that you have read and agree to the terms and conditions set out in the end user software license agreement. When you browse and click on the following link, you will be subject to the terms and conditions of their website (available at www.yuuguu.com/user_license and at Powwownow iMeet Service additional terms and conditions).

4.5 You agree that, in addition to the terms of the web conferencing end user software licence, you shall not (and you shall not permit anyone else, including any Participant, to) copy, translate, merge, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the software or any part thereof, unless this is expressly permitted or is otherwise required or permitted by law (and then, only to the extent so permitted or required), unless you have obtained our express prior written consent.

4.6 You agree to comply promptly with any reasonable instructions given by us from time to time in connection with the use and operation of the web conferencing software.

4.7 Please be aware that from time to time, the web conferencing software may automatically download and install, or request or require you to download updates from us or our third party supplier. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions of the software. By accepting these Terms you agree to receive such updates and permit us to deliver these to you as part of your use of the Services.

4.8 We reserve the right to discontinue the provision of the web conferencing service at any time.

4.9 You acknowledge and agree that our affiliated third party supplier may contact you by email in the event that we are to discontinue the provision of the web conferencing Service (so that they may offer to provide you with an alternative web conferencing service, or to see how they may improve the performance of the product).

4.10 You agree and undertake to stop using the web conferencing Service (and to uninstall the software) if at any time you terminate your agreement with us to use the Powwownow Service, Premium Service or iMeet Service.

5.
myPowwownow

5.1 When you register for the Powwownow Service, Premium Service or iMeet Service, you may choose to open a myPowwownow account, an online account that allows you to view and change certain details about the Service.

5.2 When you register for a myPowwownow account you will be given an access password.

6.
The provision of Services to you by Powwownow

6.1 We will provide the Services to you from the point specified in the Additional Terms and Conditions applicable to the Service that you have Registered to use.

6.2 The provision of our Services is subject always to available capacity and we do not guarantee that the number of connections required by you will be available at any given time.

6.3 We will provide the Services with the reasonable skill and care of a competent telecommunications service provider. We cannot guarantee however a fault-free and/or uninterrupted Service, and from time to time faults and/or interruptions may occur. We will repair faults and rectify interruptions as quickly as reasonably possible.

6.4 Our Services are available 24 hours a day seven days a week except:

- (i) in the event of scheduled planned maintenance, in which case the Service may not be available between 2am and 5am Sunday morning (UK time);

- (ii) in the event of unplanned or emergency maintenance, we may, if the need arises, have to carry out work that may affect the Service. In this event calls may be truncated or may not connect. If we have to interrupt the Service, we will make every effort to restore it within a reasonable time; or

- (iii) in the event of circumstances beyond our reasonable control.

6.5 We shall also be entitled to suspend the provision of the Services during any technical failure and/or in the event that it is necessary to safeguard the security and integrity of our Services.

6.6 Occasionally we may: (i) change the PIN code or phone number or the technical specification of the Service for operational reasons; or (ii) give you instructions that we believe are necessary for security, health or safety, or for the quality of the Services that we supply to you or to our other customers and you agree to observe them; but before doing so, we will give you as much notice as we can.

6.7 By accepting these Terms you acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you. As part of your acceptance of our right to change and develop the Services, you acknowledge and agree that we may stop (permanently or temporarily) providing some or all of the Services (or any features within the Services) to you at our sole discretion, without prior notice to you.

7.
Your use of the Services

7.1 You agree to use the Services only for purposes that are permitted by the applicable Terms. You must also use the Services in accordance with all reasonable instructions we may give you from time to time and in accordance with all applicable laws and/or regulations.

7.2 Access to an operative telephone line is required to use our Services. Access to the Internet and an e-mail address are required in order to use this Website and some of elements of our Services. You must make your own arrangements for Internet and/or telephone line connection, and you are responsible for any telephone costs and/or charges which may become due in relation to accessing and/or using (as applicable) the Website and/or any of our Services.

7.3 You and any person that you invite or allow to use the Services (a Participant) must use tone-dialling telephones to dial in to any telephone based element of the Services.

7.4 You agree that you will not, and you will not permit or engage any Participant or any other person to:

- (i) engage in any activity that interferes with or disrupts the Services (or the servers and networks which are used in or in connection with the provision of the Services) or is in any way unlawful or not in accordance with all applicable laws and/or regulations;

- (ii) reproduce, duplicate, copy, sell, trade or resell any of the Services for any purpose;

- (iii) send, use or reuse any material that is illegal, offensive, pornographic, abusive, indecent, defamatory, immoral, obscene or menacing; or in breach of copyright, trademark, confidentiality, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, commercial solicitation, chain letters, mass mailings or any 'spam'; or

- (iv) harass, annoy, inconvenience or cause needless anxiety to any person (including, without limitation, to make or attempt to make 'hoax' or 'prank' calls), (together, Prohibited Purposes).

7.5 We reserve the right to record calls made through our Services and to use such recordings for the sole purpose of investigating any suspected, alleged or actual use of our Services and/or the underlying telecommunication systems or networks for Prohibited Purposes.

7.6 You acknowledge and agree that we and/or our licensors own all legal rights, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist).

8.
Telephone access number(s), PIN code(s) and account security

8.1 We will allocate any PIN code(s) to you at the time detailed in the specific Additional Terms and Conditions applicable to each Service.

8.2 You shall not acquire any rights in relation to any telephone numbers or any other PIN code or number or passwords allocated by us in connection with the Services. You must access our Services using only the phone numbers and/or PIN provided by us to you.

8.3 You are responsible for the security, safe keeping and proper use of the PIN code (and any other passwords) once you have received it from us. Other than as expressly permitted by these Terms, you have no right to sell or agree to transfer the PIN code(s) or passwords provided to you for use with the Services and you understand that you shall not do so.

8.4 You are not permitted to advertise any phone number or PIN code or password provided to you for use with any of the Services without our prior written consent, and you undertake to ensure that this does not happen.

8.5 You are responsible for maintaining the confidentiality and security of any PIN code(s), telephone numbers and/or passwords that we provide to you. In the event that you become aware of or suspect that your account may be subject to unauthorised use, you agree to notify us immediately at customer.services@powwownow.com

8.6 We shall exercise all reasonable efforts to ensure the security of your communications, but we cannot guarantee that all communications shall be completely secure. There remains a risk that, for reasons outside our control, your communications may be intercepted or accessed, whether lawfully or unlawfully, by persons or entities other than the intended recipient.

9.
Charges and payment for the Services

9.1 Details of the charges and payment terms and/or mechanisms applicable to your use of the Services (where applicable) are set out more fully in the specific Additional Terms and Conditions applicable to each Service. Where a particular Service (or part thereof) is chargeable, you agree to make payment against such charges in accordance with the Additional Terms and Conditions applicable to that Service.

9.2 Charges (where applicable) exclude (unless expressly stated otherwise) VAT which will be added at the prevailing rate at the time at which we issue an invoice to you.

9.3 We reserve the right to charge interest at a rate of 5% above the Bank of England base rate on any charges (where applicable) not paid within 30 days of the date of the applicable invoice sent by us to you in accordance with the Additional Terms and Conditions applicable to the relevant Service.

10.
Your use of the Website

10.1 The Website is accessed via the Internet. You are responsible for providing a suitable computer or mobile device to access and use the Website and for any telecommunications costs you incur in connection with your use of the Website. Please note that the quality of your computer and the quality of your connection will affect your use of the Website and the online services available through the Website (for example, the Website may seem slow if you have a poor connection).

10.2 You should also check that your computer has suitable protection, such as virus protection. We are not responsible for any computer virus or bug that affects your computer, mobile device or data as a result of your use of the Website or the downloading of any materials from the Website.

10.3 We do not allow any illegal activities to take place on the Website. You agree to use the Website for lawful purposes only and in a manner which is consistent with any and all applicable laws and regulations in the country in which you access the Website. Your use of the Website must not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any other person. You agree not to take any action that imposes an unreasonable, or disproportionately large, load on the infrastructure of the Website.

10.4 Although we take pride in the Website and aim to keep it up to date, please note that information we post on the Website may, at times, be incomplete, out of date or inaccurate. If you wish to rely on any information we post then we recommend that you first confirm with us that the information you wish to rely on is correct. The content of the Website is subject to change at any time.

10.5 We are the owner or the licensee of all intellectual property rights used and/or displayed on our Website, and in the material published on our Website. This material is protected by copyright laws and treaties around the world. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on our Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

10.6 Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged. You must not use any part of the materials on our Website for commercial purposes without obtaining a written licence from us or our licensors to do so. If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials which you have made.

10.7 We may also claim trade mark and service mark rights in marks contained within the pages of this Website. Other trade marks and names may be used in this Website to refer to the entities claiming the marks and names of their products and/or services. We disclaim any proprietary interest in the marks and names of others.

10.8 Where we provide hypertext links to third party Websites or contacts we do so for information purposes only. We are not responsible for any products, services or materials found on linked third party sites. You use such links entirely at your own risk and we accept no responsibility for the content or use of such Websites or for the information contained on such sites (including any Website through which you may have gained access to the Website). You may not link to this Website, nor frame it, without our prior written permission.

10.9 Our aim is to make the Website available for use at all times, but we cannot, and do not, guarantee availability either generally or at any particular time. There will be times when the Website or your MyPowwownow account (where you have signed up for a MyPowwownow account) is unavailable. Such unavailability may be planned (for example, where we are carrying out planned maintenance or upgrades) or unplanned (for example, where there is a hardware or software failure). You acknowledge and understand that you will not be able to use the Website or your MyPowwownow account (if applicable) when it is unavailable. We will try to keep unavailability to a minimum, but we accept no liability for any loss or damage you may suffer as a result of the Website or your MyPowwownow account being unavailable. We reserve the right to add to or change the Website and/or the functionality of your MyPowwownow account (where applicable) at any time without notice or explanation and without incurring any liability to you.

11.
Termination or suspension of the Services by us

11.1 We may suspend access to or use of all or part of the Services and/or terminate our agreement with you immediately if: (i) you materially breach these Terms; (ii) we believe that the Service is being used in a way forbidden or otherwise not permitted by these Terms (this applies even if you do not know that the Services are being used in such a way); (iii) you fail to pay any charges (where applicable) within 30 days of the date of our invoice to you; or (iv) if you become insolvent (or suffer or incur any event or circumstances analogous to insolvency).

11.2 We will inform you of such suspension and/or termination as soon as reasonably possible and explain why we have taken this action.

11.3 If we suspend your access to the Services (or any part thereof), access will not be restored until you satisfy us that you will only use the Service in accordance with these Terms.

11.4 You acknowledge and agree that if we suspend access to your user account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.

12.
Termination or suspension of the Services by you

12.1 You may terminate your agreement with us at any time by giving us 30 days' written notice of your intention to terminate this agreement. You should contact us to let us know using the contact details out at paragraph 25.

12.2 Nothing in this paragraph 12 limits or affects any right that you may have to cancel this agreement pursuant to the Additional Terms and Conditions that apply to the Service that you are using.

13.
Limitation of liability

13.1 Nothing in these Terms shall exclude or limit our liability for death or personal injury arising from our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded by law. This provision overrides all other provisions of these Terms.

13.2 The warranties and conditions set out in these Terms are in lieu of all other conditions, warranties or terms which might but for this Paragraph 13 be implied or incorporated into any dealings between you and us in respect of our Contract and/or the Services by statute, common law or otherwise, all of which are excluded to the extent permitted by applicable law.

13.3 We do not recommend use of the Services where the risk of non-connection or loss of connection carries a material risk. Accordingly you may only use the Service if you accept that all such risk is yours and you should insure against such risks accordingly.

13.4 Subject to Paragraph 13.1, we will not be liable to you under any statute or in contract, tort or otherwise for any: (i) loss of profits, business revenue, business opportunity, contracts, goodwill and/or anticipated savings; (ii) indirect or consequential loss or damage; or (iii) loss suffered that is avoidable through your reasonable conduct including (where applicable) you backing up all data available and following our reasonable advice in relation to any Services we provide to you, which arises out of or in relation to these Terms.

13.5 Subject to Paragraph 13.1, our total aggregate liability to you under or in connection with these Terms (whether such liability arises under any statute or in contract, tort or otherwise) shall be limited to: (i) where, pursuant to the applicable Additional Terms and Conditions a charge applies to relevant Service(s), an amount not exceeding the value of charges paid by you to us; or (ii) where, pursuant to the applicable Additional Terms and Conditions no charge applies to relevant Service(s), an amount not exceeding the costs of the call charges incurred for the call in question.

14.
Indemnity

You shall defend, indemnify and hold harmless us and our respective officers, and directors against all losses, costs, damages, and expenses (including legal costs and disbursements on a solicitor and client basis) suffered or incurred and arising out of or in connection with any claim or demand made or threatened arising out of or in relation to:

- (i) the use by you or any of your Participants of the Services (including the use of any Software) in breach of these Terms;

- (ii) any breach or alleged breach of any representation, warranty or obligation given by you;

- (iii) or any claims or actions brought against us arising out of or related to the use of the Services by you or your Participants.

15.
Variation

15.1 By accepting these Terms you acknowledge and agree that we may make changes to these Terms from time to time. When these changes are made, we will make a new copy of these General Terms and Conditions and/or Additional Terms and Conditions available at www.powwownow.co.uk/Terms-and-Conditions.

15.2 By accepting these Terms you acknowledge and agree that if you use the Services after the date on which these Terms have changed, we will treat your continued use of the Services as acceptance of the amended and updated Terms.

16.
Your privacy and personal information

For information about our data protection practices, please read our Privacy Policy which can be viewed at www.powwownow.co.uk/Privacy. The Privacy Policy explains how we process your personal information and protects your privacy when you use our Services and submit your information or data to us. You will be asked to confirm your acceptance of the terms of our Privacy Policy. By reading and accepting the terms of the Privacy Policy you agree to the use of your data in accordance with our privacy practices. By using our Website, you consent to such processing and you warrant, represent and undertake that all data provided by you is accurate, up to date and complete.

17.
Confidential information

You shall hold in confidence all information concerning our business and affairs that we provide to you and which is designated as confidential or which by its nature is confidential. You shall not disclose such information to any third party and shall, immediately following our request, either destroy or return all such information to us.

18.
Circumstances beyond our control

We will not be liable to you for any breach of or delay in the performance of our obligations under these Terms to the extent that the breach is directly or indirectly due to circumstances beyond our reasonable control, which shall include fire, flood, storm, other natural event, act of God, explosion, lock-out, strikes, civil disturbance or war.

19.
Third party rights

No third party shall have any rights under or in connection with these Terms by virtue of the Contracts (Rights of Third Parties) Act 1999.

20.
Waiver

No delay or failure by us in exercising or enforcing any right or remedy under these Terms will be deemed to be a waiver of any such right or remedy, nor will that failure operate to bar the exercise or enforcement of such right or remedy at any future time.

21.
Severability

If at any time any provision of these Terms is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, that shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of these Terms, or the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of these Terms.

22.
Governing law

22.1 These Terms are governed by and shall be construed in accordance with English law and, except as set out in Paragraph 22.2, you and we hereby submit to the exclusive jurisdiction of the English courts.

22.2 If you fail to pay us on time for any monies due to us under these Terms then you acknowledge and agree that we may bring a claim against you for non-payment in any jurisdiction in which you or your assets are located.

22.3 We reserve the right to seek interim relief against you (such as an injunction) through the courts of England and Wales and any other jurisdiction to protect our rights and interests, or to enforce any of your obligations arising pursuant to these Terms.

23.
Disputes

We always try to give you the best service we can so if you have a grievance with us please let us know and we will try to sort it out quickly and amicably. All grievances should be written down by you and sent to us at the our registered office at Via-Vox Limited, Vectra House, 36 Paradise Road, Richmond, Surrey TW9 1S.

24.
Keeping these Terms

We do not separately file these General Terms and Conditions or any Additional Terms and Conditions. All our contracts are concluded in English. You can always access the latest version of these General Terms and Conditions at this page, and the Additional Terms and Conditions applicable to each particular Service by clicking on the hyperlinks provided at Paragraph 1.3. Please make a durable copy of these General Terms and Conditions and any applicable Additional Terms and Conditions by printing and/or saving a downloaded copy on your own computer.

25.
Contacting us

To contact us please phone us on +44 (0)20 3398 0398 or email us at customer.services@powwownow.com. Our registered address is at Via-Vox Limited, Vectra House, 36 Paradise Road, Richmond, Surrey TW9 1SE.

Powwownow iMEET Service additional terms and conditions

These Additional Terms and Conditions apply in respect of our Powwownow iMEET Service, and apply in addition to our General Terms and Conditions. Please read these Powwownow iMEET Service Additional Terms and Conditions together with our General Terms and Conditions carefully before Registering for and/or using our Powwownow iMEET Service.
1.
Definitions

1.1 Unless the context otherwise requires and except for those words and expressions defined in these Additional Terms and Conditions, words and expressions defined in the General Terms and Conditions shall have the same meanings where used in these Additional Terms and Conditions.

1.2 References to Paragraph numbers in these Powwownow iMEET Service Additional Terms and Conditions refer, unless expressly stated otherwise, to Paragraphs contained in these Powwownow iMEET Service Additional Terms and Conditions.

1.3 In these Powwownow iMEET Service Additional Terms and Conditions, unless the context otherwise requires:

1.3.1 'Named User' is an individual designated and identified by you as an organizer/administrator who is authorized to schedule conferences using the Services.

1.3.2 'Services' means the Powwownow iMeet Service;

2.
License grant

You are granted with a non-exclusive, non-transferable, non-sub licensable revocable right to use the Internet Services and software associated with the Internet Services ('Software') for the limited purpose of conducting or attending meetings and presentations only. You may not rent, lease, grant a security interest in, or otherwise transfer any rights in the use of the Services. You are prohibited from reselling or acting as a service bureau for any of the Internet Services provided by us.

3.
User content

You are responsible for any content that you upload, record or otherwise transmit through the Services, including but not limited to photographs, caricatures, illustrations, designs, icons, articles, text, audio clips, and video clips.

4.
User conduct

You agree not to: (1 ) use the Services in connection with chain letters, junk mail, surveys, contests, pyramid schemes, or any use of distribution lists to any person who has not given specific permission to be included in such a process (commercial or otherwise); (2) harvest or otherwise collect information about others, including e-mail addresses, without their consent; (3) use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity that is not a user of the Services any directory of other users or usage information or any portion thereof other than in the context of your use of the Services; (4) knowingly interfere with or disrupt networks connected to the Services or violate the regulations, policies or procedures of such networks; (5) attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Services, through password mining or any other means; or (6) use the Services for illegal purposes (including without limitation, gambling or betting).

5.
Promotional term, free trial term

If you use Services pursuant to a promotional offer granting free Services and/or a free trial for Services, which may include without limitation the waiver of certain fees and/or other charges as defined by a particular promotional offer (“Free Services”), you will receive use of the Free Services solely for a limited period of time and all use of all Free Services shall be subject to the terms herein and any and all other restrictions, limitations and conditions identified or communicated to you with the specific Free Services offer, including without limitation, you are and will remain liable for all charges not otherwise designated as specifically and expressly waived pursuant to the applicable promotional offer. Notwithstanding any other provision in this Agreement, all Free Services are provided solely as an accommodation to you, and we reserve the right, at all times and in our sole discretion, to terminate or modify any Free Services at any time without notice, including without limitation for any abuse of the Free Services and/or your failure to pay fees and charges not otherwise designated as specifically and expressly waived pursuant to the applicable promotional offer. TO THE EXTENT YOU SIGN UP TO PAY FOR SERVICES BY CREDIT OR DEBIT CARDS, YOU ACKNOWLEDGE AND AGREE THAT AS A CONDITION TO RECEIVE ANY FREE SERVICES, A FEE AND/OR CHARGE, AS APPLICABLE, WILL BE PRE-AUTHORIZED AGAINST YOUR CREDIT CARD OR DEBIT CARD LIMIT (MEANING THE AMOUNTS PRE-AUTHORIZED WILL NOT BE CONSIDERED AVAILABLE CREDIT OR DEBIT FUNDS IN SUCH ACCOUNT) AND, UNLESS THE PARTIES EXPRESSLY AGREE OTHERWISE, WILL BE IMMEDIATELY CHARGED TO YOUR CREDIT OR DEBIT CARD, WITHOUT FURTHER AUTHORIZATION FROM YOU, UPON THE EXPIRATION OF THE FREE SERVICES PERIOD, UNLESS YOU TERMINATE SERVICES IN ACCORDANCE WITH THE TERMS OF THE SPECIFIC PROMOTION AND/OR THIS AGREEMENT.

6.
Payment

In the event that you select to have additional Powwownow iMeet capability (recording capability; additional participants; additional storage), you shall then choose a Powwownow iMeet package (the “Powwownow iMeet Package”). You will pay us a subscription fee (“Subscription Fee”) per Named User for use of the Services herein in addition to any additional fees or charges for use of the conference call Services, including without limitation any overages fees and per-minute fees (in case that you have subscribed to an audio bundle) and other fee or charge associated with use of the Services. During each month of the subscription to the Service and throughout the Term of the Service, the Subscription Fee(s) are pre-paid and non-refundable, and will be billed for the full month in advance, and any additional fees or charges that may apply will be billed in arrears. For the avoidance of doubt, you are not and will not be entitled to any partial month billing or credits or refunds of any kind, including without limitation in the event you elect to not use the Services during any billing period. You further acknowledge and agree that we reserve the right to change pricing or modify or discontinue any or all of the Services herein and any related dial-In numbers or other methods of access at any time for any reason, without notice. Without limiting the foregoing, we reserve the right, in our sole discretion, to change or institute new or additional charges and/or fees for access to or use of the Services (including for ancillary services, new or additional features and/or “APPS”) at any time as provided in this agreement.

7.
Term

All subscriptions shall be effective on and from the date of provisioning of the Service and shall continue for the minimum committed period set forth under the Service order unless and until terminated as provided herein (the “Term of the Service”). Either party may terminate this Agreement at the end of the Term by providing written notice to the other party of such termination at least thirty (30) days prior to the end of such term or as the parties otherwise agree, in writing.

8.
Effect of termination

In the event of any termination, you remain responsible for any and all fees and charges due and incurred through the termination effective date and will not be entitled to any partial month credits or refunds of any kind, including without limitation if you elect to not use the Services prior to the termination effective date.

9.
Effect of termination for free services

In addition to and without limiting any other rights or remedies we have herein or otherwise identified or communicated to you with the specific Free Services offer, if we determine, in our sole discretion and whether or not it has conducted an audit, that you have violated any conditions of and/or limitations on the Free Services or any associated software, we reserve the right to immediately terminate the Free Services and to charge and to collect from you the amount you would have been required to pay for the Free Services as a retail customer (applying then-current list rates and/or standard charges, as applicable) during the period of your non-compliance. You agree to pay this amount to us, plus the cost of conducting any associated audits by us that in our sole discretion reveal non-compliance.

10.
Increasing named users

For so long as we support such selections, you may increase your number of Named Users, at any time, by submitting your selections on your account page (“Account Page”). All selections for increases in Named Users by you will become an integral part of this Agreement, increase your total Subscription Fee and be subject to automatic renewal. You will be billed for such increase in Named Users, beginning as of the date of selection. For the avoidance of doubt, all selections and resulting Named Users shall be subject to these Powwownow iMeet additional terms and conditions, you are fully responsible and liable for any and all selections made on Account Page, submission of selections to us using Account Page will be deemed your signature and authorization for such orders, and we have no obligation to investigate or confirm whether the party submitting an order via Account Page has authority to bind you.

11.
Intellectual property, marketing, images and links

You shall not remove, obscure or alter any proprietary rights notices (including copyright and trademark notices) which may be affixed to or contained within the Services. You acknowledge and agree that all third-party information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through the use of the Services are the sole responsibility of the individual or entity from which such content originated ('Third-Party Content'). Such Third-Party Content may be protected by intellectual property rights that are owned by the sponsors or advertisers who provides such Third-Party Content to us (or by other individuals or entities on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Third-Party Content (either in whole or in part). We reserve the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Third-Party Content from the Services. We may also provide tools (but have no obligation) to filter out explicit content, and you understand that by using the Services, you may be exposed to Third-Party Content that you may find offensive, indecent or objectionable. You use the Services at your own risk. You understand that by using the Services with a webcam or other photographic or video device and/or a microphone, you will transmit images and audio to users. You hereby agree to defend and hold us harmless, our officers, directors, employees, affiliates and our suppliers from and against any and all third-party claims and demands for copyright infringement, defamation, invasion of privacy or right of publicity, arising out of or in connection with any use of such images and/or audio. The Services may include links to other web sites ('Linked Sites'). You acknowledge and agree that such links are provided for convenience only and do not reflect any endorsement by us with respect to the providers of the Linked Sites or the quality, reliability or any other characteristic or feature of the Linked Sites. We are not responsible in any manner (including without limitation with respect to any loss, damage or injury you may suffer) for any matter associated with the Linked Sites, including without limitation, the content provided on or through the Linked Sites or your reliance thereon. WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY LINKED SITES: YOUR USE OF ANY LINKED SITE IS SUBJECT TO THE TERMS AND CONDITIONS APPLICABLE TO THE LINKED SITE AND SOLELY AT YOUR OWN RISK. For clarification purposes, the foregoing disclaimers shall not apply to links, in our software, to web sites under our direct control.

12.
Name users, content and conduct/use.

To use the Services, you must be 18 years or older, if an individual, and must complete the sign-up/registration process, which includes, without limitation, providing a valid email address, agreeing to be bound by our required terms applicable to the use of the Services and meeting such other requirements as we direct. You agree to maintain and update your registration information as required to keep it current, complete and accurate. If we discover that any of your registration information is inaccurate, incomplete or not current, we may suspend and/or terminate your right to access and receive the Services. We further retain the right to reject a registration application in its sole discretion and without a requirement to provide a reason. Without limiting the foregoing, we may refuse the Services to any individual or entity who has cancelled any number of previous accounts. Only Named Users (as below defined) may schedule conferences using the Services, and there may be only one user/employee assigned to any Named User licenses to be used in connection with the Services. For the avoidance of doubt, Named User licenses cannot be shared among multiple individuals and separate Named User licenses must be purchased for each individual. Named Users may only include up to the total number of Maximum Meeting Participants in any single conference. For the purposes of this provision and the Services, “Maximum Meeting Participants” means the maximum number of meeting participants, including the Named User, that may be in a conference using the Services at the same time as designated by us. Only one conference using the Services may occur at any given time (i.e. no concurrent meetings) per Named User. Named Users may not combine with other Named Users or otherwise expand a conference using the Services scheduled by a Named User to allow more than the Maximum Meeting Participants. For each conference using the Services scheduled by a Named User, the Named User must (1) initiate or schedule the conference; (2) host the conference by entering as a presenter; and (3) act as an organizer of the conference through use of their organizer identification. You are at all times responsible for monitoring and maintaining the use of the Named User licenses within the forgoing parameters, and you shall defend and indemnify us in the event a claim is brought, or damages are incurred, by a third party due to a Named User’s or your misuse of the Named User license. A Named User designation may not be transferred to another employee except upon (a) termination of the Named User’s employment with you, or (b) in all other instances, our express prior written approval. You acknowledge that we have no control over the content of information transmitted by you through the Services (whether visual, written or audible) and that we do not examine the use to which you put the Services or the nature of the information you or your users send or receive. You acknowledge and agree that we shall have no liability for the deletion or failure to store any information, content or data transmitted using the Services. Further, you expressly agree: (i) to comply with all applicable foreign, federal, state/provincial and local laws relating to use of the Services under this Agreement (including without limitation, export and control laws and regulations); (ii) not to upload, post, email or otherwise transmit content through use of the Services that (1) infringes any third-party intellectual property or other proprietary rights or rights of publicity or privacy; (2) is unlawful, threatening, abusive, harassing, tortuous, libelous, defamatory, deceptive, fraudulent, invasive of another's privacy, vulgar, obscene, hateful or discriminatory or otherwise contains objectionable material of any kind or nature; (3) violates any law, statute, ordinance or regulation (including without limitation the laws and regulations governing export control, unfair competition, anti-discrimination or false advertising); (4) is profane, indecent, obscene, harmful to minors or child pornographic; (5) contains any viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information or property of another; (6) that includes any unsolicited or unauthorized advertising or marketing; or (7) is materially false, misleading or inaccurate or that you do not have the right to transmit under any law or under contractual or fiduciary relationships; (iii) not to: (1) impersonate any person or entity, falsely or otherwise misrepresent your affiliation with a person or entity, or forge headers or otherwise manipulate identifiers in order to disguise the origin of any content uploaded, posted, emailed or otherwise transmitted; (2) harvest or otherwise collect information about others, including e-mail addresses, without their consent; (3) use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity that is not a user of the Services any directory of other users or usage information or any portion thereof other than in the context of your use of the Services; (4) reproduce, duplicate, copy, sell, trade or resell the Services for any purpose, including you may not act as a service bureau for the Services or rent, lease, grant a security interest in, or otherwise transfer any rights in the use of the Services; (5) use or exploit any portion of the Services to provide commercial services to third parties or otherwise generate income from the Services or use the services for the development, production or marketing of a service or product substantially similar to the Services; (6) interfere with, damage, disable, overburden, impair or disrupt hardware, software or networks connected to the Services, or any other users of the Services, or violate the regulations, policies or procedures of any networks; (7) attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Services, through password mining or any other means; (8) reverse engineer, modify, decompile, disassemble, translate or otherwise attempt to derive source code from any part of the Services or associated software; or (9) use the Services for illegal purposes (including without limitation, gambling or betting); and (iv) you are solely responsible for any and all activities that may occur under your account and to maintain the confidentiality and security of any Host ID, access numbers, keys and passwords/passcodes. You agree to notify us immediately if there has been an unauthorized use of any Host ID and/or any access numbers, keys and/or passwords/passcodes or any other breach of security, and you shall be liable for fraudulent charges until such time as you have notified us to suspend any compromised Host IDs, access numbers, keys and/or passwords/passcodes, provided, you shall not be liable for fraudulent charges to the extent we fail to take commercially reasonable efforts to maintain the confidentiality and security of the access numbers and/or passcodes. You acknowledge that we may from time to time monitor for quality assurance and fraud detection and may further gather system data. Without limiting any other provision herein, we shall suspend the provision of applicable Services in the event we confirm fraudulent use of the Services. Further, and notwithstanding confidentiality provisions herein, we may disclose information about your use of the Services to satisfy any law, regulation, government agency request, court order, search warrant, subpoena or other legal process.

13.
Import and export laws

You acknowledge that the laws and regulations of the United States and/or the European Union restrict the export and re-export of commodities and technical data of United States and European Union origin, including the Services and any associated software. Without limiting the foregoing, You understand that the Services and associated software are an 'encryption item' subject to controls under the Export Administration Regulations promulgated by the U.S. Department of Commerce and those of the European Union.